Wayne Bank, a wholly owned subsidiary of Norwood Financial Corp, is grounded upon the belief that all customer relationships are based upon confidence and trust. It is a privilege to provide quality financial services, like Internet Banking, to our valued clients. While extending service, we must safeguard all customer information we have gathered. We recognize and intend to honor the right to privacy as an obligation and priority.
The bank’s resources are strategically aligned to concurrently deliver customer satisfaction and confidentiality of personal information. For all services, the bank’s board of directors mandates management to employ security methods and facilities designed to maximize privacy for all clients. Internet Banking services comply with this mandate by employing several effective measures. The following overview outlines the extent of these measures.
Security Environment Overview:
1. Industry standard SSL encryption which protects customer information while it is being passed between bank systems and a client’s browser.
2. The bank’s processing center has very strict security with access to customer records limited to qualified staff only. The premises are continuously monitored; qualified personnel enter and exit via an electronically controlled locking system. All entrances and exits are recorded electronically.
3. Access to electronic data files requires multiple levels of authentication. All sensitive data, such as customer account numbers, remains encrypted at all times.
4. Bank employees and its service providers’ employees are aware of all security policies, procedures and practices. They give a pledge, in writing, to abide by a strict code of conduct.
5. All external system access to the bank’s internal network must go through computer firewalls. Firewalls also protect application systems and stored data. The firewalls are regularly tested by highly qualified third parties to verify their ability to shield customers’ personal data against unauthorized access of any type.
6. The bank and its data services provider utilize intrusion detection systems to continuously monitor and report unauthorized data access attempts.
Internal Business Practices:
Periodically, Wayne Bank contracts with outside vendors to obtain services or provide specialized products to our customers. In fulfilling their responsibilities, vendors may have access to private customer information, however, they are contractually bound to safeguard this data and comply with the regulations and policies governing the bank. The bank is committed to maximizing the privacy of our clients; we consistently monitor and manage the activities of our service providers.
Wayne Bank has a secure data warehouse to store all Internet Banking access credentials in an encrypted format. A very limited number of authorized staff has access to the data storage warehouse. However, only customers have the ability to see the access credentials they have chosen and provided. This information is not accessible by bank employees.
To prevent easy compromise by unauthorized persons, the bank utilizes dual authentication security. The system requires all users to have two levels of identification including an image and phrase in addition to ID codes with passwords containing alpha and numeric characters. In the event an identification code or password is forgotten, the bank provides a self initiated process to reinstate secure access.
Information Customers Provide and How It’s Used:
When you visit our websites and utilize our online services, we may gather personal information from you to develop individualized Online Banking experiences. This could include information you provide to enroll or use a service such as your name, mailing and email address, phone numbers, account numbers, and your user name & password. This data also allows the Bank to understand customer preferences in order to present new products and services which are suitable to personal interests.
To monitor and support connectivity to our online services, we may gather additional information about your location, type of device, browser and IP address. Wayne Bank may occasionally contact customers by electronic mail to inform them of new features, to request participation in market surveys, or to inform them of current promotions. However, we will never request customers to provide the private information which grants access to their accounts.
Wayne Bank, our service providers and/or our third party partners, may utilize cookies, page tags, and other tracking technologies to gather data in order to learn more about your website visit and use of our online services.
Internet Cookies- Cookies collect information about the website pages you view. When you visit a website, the site may place a cookie on your web browser so it can recognize your device in the future. If you return to that site later on, it can read that cookie to remember you from your last visit and keep track of you over time. Cookies can be used to customize your experience and can be helpful with fraud monitoring.
Page Tags- A page tag is a tool that allows us to mark or categorize a page or groups of pages on our website. Page tags allow us to identify what our visitors are accessing on our website.
IP Address- An IP address is a unique set of numbers assigned to your network by your internet service provider. The number is logged by the websites you visit and may be used to identify your online activity. This information may also be used to monitor the frequency, as well as provide localized content and security. IP addresses allow information to be sent between devices on a network which contain information and make devices accessible for communication.
To access third party internet services using Online Banking, you may be required to provide additional information for use by the third party. We will use this information on your behalf only for accessing the services you personally select, in order to deliver to you the information you request.
Linked Web Sites and Their Privacy Policies:
Wayne Bank’s web site contains links to other third party web sites. Wayne Bank is not responsible for the privacy policies, practices or content of any external sites. The links are provided for customer convenience only, and users access them at their own risk. Users are encouraged, when they leave Wayne Bank’s site, to read and gain an understanding of privacy statements within each and every web site that collects personally identifiable information.
Correction/Updating Personal Information:
Wayne Bank always strives to keep customer information current and accurate. Any and all incorrect or incomplete customer data should be reported to the bank’s customer service by visiting a local community office or calling (800) 598-5002. In addition, customers are asked to notify the bank whenever personally identifiable information changes (such as a residence or e-mail address).
Notification of Changes:
Wayne Bank will disclose personal information when required by law or in the good-faith belief that such action is necessary to conform to the edicts of the law or to comply with a legal process served on its Web site. In addition, the bank will share information with regulatory and law enforcement officials; provide information to protect against fraud; report account activity to credit bureaus; share information as directed by customers in writing and transfer account data to paid service providers, such as check and statement printers.
Customer’s Right to Ask Questions or Register Complaints About these Privacy Principles
Wayne Bank recognizes and respects customer privacy expectations and wants its customers to understand its commitment to privacy. As a result of the bank’s commitment, these privacy principles are made available to any and all customers. Customers who have questions about this notice or have a question about the privacy of their personal information should call the Wayne Bank Compliance Officer at (800) 598-5002.
Wayne Bank takes your privacy seriously and protects your personal information from unauthorized access and use. We use security measures that comply with federal law.
Click here for our current Privacy Notice