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How do I cancel or change a bill payment request?
You can cancel or change payments listed as "Pending" on the "Bill Payment" menu anytime up to 10:00 PM Eastern Time of the date you established as the payment date. If the payment date is
What if my payment was not received by the merchant?
Please allow a reasonable processing time of five (5) business days from the date you made your bill payment before notifying us. Then, upon your inquiry to us, we will research the payment and resolve
What if my account number with my merchant/payee changes?
When adding a new merchant, we encourage you to verify that you accurately entered your account number that identifies you with that merchant. If your account number with a merchant changes, you will need to
How will I know if a payment was processed successfully?
A bill payment will display on the right under recent payments once the payment has been processed.
What if my one-time or recurring payment falls on a non-business day?
One-time payments cannot be scheduled for non-business days. Recurring payments are scheduled payments set up to happen on the same day or date each month (example: monthly on the 15th). If one of these recurring
When I make a payment, when will the money come out of my account?
If an electronic payment or single check is the method of payment your account will be debited on the date you have scheduled your payment for. If the method of payment is a draft check
What Wayne Bank accounts can I use to pay bills?
Your Wayne Bank checking account(s) may be used to pay bills. If you do not see one of your accounts you may add it by contacting customer service at 800-598-5002.
How does a merchant receive my money?
The bill payment service reserves the right to select the method in which to remit funds on your behalf to your Biller. These payments methods may include, but may not be limited to, an electronic
What if I have multiple accounts with the same merchant?
Each account number requires a merchant name. Therefore, you would have multiple listings of the same merchant name with each having a unique account number.
When can I begin making payments to a new merchant I added?
You can begin making payments to that merchant immediately.
