Every mobile phone and mobile network is different, so you may not be able to click on a link in a text message.

Try these troubleshooting tips:

• Open the text message and click the Send or Go button on your phone to access the website URL. Then click the address to go directly to the website.
• Open the text message and write down your unique website URL. Type the URL in your phone’s web browser to go directly to the website.
• If you still can’t access the Mobile Banking website, please contact your mobile service carrier.
• Downloadable App Service Questions (App) for smartphones and tablets.