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Can I send a keyword via e mail?
No, keywords and text messages are not supported using e-mail. The two way feature of our text messages works only with mobile phones.
What should I do if I don’t get a response to a request?
Make sure you’re sending text messages to 96924. Check the keyword and any additional information required for the request, such as the financial institution’s identifier, account nickname, or address.
What does a typical request and response look like?
Balance Request: BAL Sample Response ABCU Mobile Banking BAL @ 1207 14:59 *1254 CHK1 $3,849.27 *5764 CHK2 $2,555.02 *4254 SAV1 $14,116.00 Reply STOP to cancel.
Are the keywords case-sensitive?
No. Whether you type "BAL" or "bal," we send a response with your account balance information.
What are the text messaging keywords and how do I use them?
Keywords are the text messages you send to request account information or ATM and branch locations. Account Balance Requests Keywords: B, BAL, BALANCE, BALANCES Transaction History Requests Keywords: STMT, TRAN, HIST (account nickname) ATM and
Where do I send my text messages?
Send all text messages to 96924.
What do you mean when you say “standard messaging charges may apply?
Every mobile service carrier has a different rate plan for text messaging and data services access. You may be charged per use, or pay a flat rate for unlimited usage each month. You may also
What is a short code?
A short code is a shortened version of a phone number. A short code is generally five or six numbers in length. Five-digit short codes range from 20000 to 99999; six-digit short codes range from
Why are my Mobile Banking text messages coming from 96924?
You receive all Mobile Banking text messages from 96924. To make it easier to recognize our text messages, add us to your contact list with the short code 96924.
What do I need to use the text messaging service?
To use Mobile Banking’s text messaging service, you must: Have an online banking account. Have a mobile phone that supports SMS text messaging and short codes. Register for Mobile Banking and select the text messaging
