Does the app show recent transaction history?
Yes, the app shows the last 50 card-based transactions posted within the last 30 days.
Does CardValet reflect the card status?
Yes, the Card Details screen displays the Card Status.
What should I do if I have a question regarding Bill Payment?
Contact Bill Payment customer service toll free at: 877-476-3794 - between the hours of 7:00AM and 1:00AM EST, 7 days a week. Send us a "secure" email using the Internet Banking Secure Mail service Write
What other services can I take advantage of within Bill Pay?
We also offer: eBills PopMoney (person to person payments) PopMoney Request Money (request money owed to you) PopMoney Instant Payments (person to person payments through the debit card network)
Can I download transactions to my personal financial manager software?
Yes, an export button is located on the Transaction page. This feature will process a .CSV file which can be saved as an excel file on your computer.
Can I review my payment history?
Payment history is retained for seven (7) years. You may search for past payments by using one or a combination of the following: Date Biller Category Status Account
How do I cancel my bill payment service?
You may cancel "bill pay" by using one of the following methods: Send us a Direct Link secure email containing your name and phone number or, Send us a signed written request by mail, containing
How do I cancel or change a bill payment request?
You can cancel or change payments listed as "Pending" on the "Bill Payment" menu anytime up to 10:00 PM Eastern Time of the date you established as the payment date. If the payment date is
What if my payment was not received by the merchant?
Please allow a reasonable processing time of five (5) business days from the date you made your bill payment before notifying us. Then, upon your inquiry to us, we will research the payment and resolve
What if my account number with my merchant/payee changes?
When adding a new merchant, we encourage you to verify that you accurately entered your account number that identifies you with that merchant. If your account number with a merchant changes, you will need to
