Got a Fraud Alert? Don’t Hang Up Yet.

Responding quickly is important, but so is completing the entire verification process.

Debit card fraud can happen quickly, which is why responding to a fraud alert is so important. But there’s another step customers may not realize matters just as much: following the verification process all the way through.

Wayne Bank monitors debit card activity for potential fraud. If suspicious activity is detected, you may receive a fraud alert asking you to verify whether a transaction is legitimate.

If you receive an alert, respond promptly and be sure to listen to and follow all prompts before disconnecting, even after identifying a transaction as fraud.

Why Completing the Process Matters

It can be tempting to identify a transaction as fraudulent and assume your work is done. However, ending the call before completing all the prompts can leave the verification process incomplete and the status of your debit card unresolved.

Following the prompts through to the end helps ensure your response is fully recorded and that the appropriate next steps can be taken.

“A quick response to a fraud alert can make a big difference. Fraud alert texts and calls are designed solely to verify transaction activity on your debit card and safeguard your account. For your security, we will never ask for account information, passwords, PINs, or online banking login credentials.”
 — Jillian Guenther, Fraud Officer, Wayne Bank

Know What a Fraud Alert Will and Won’t Ask

Jillian’s advice highlights another important part of protecting yourself from fraud: knowing what information you should never provide.

Fraud alert texts and calls are designed to verify transaction activity on your debit card. Wayne Bank will not use a fraud alert to ask for your account information, password, PIN, or online banking login credentials.

If you receive a call or message claiming to be from Wayne Bank and are unsure whether it is legitimate, do not provide any sensitive information. Instead, contact Wayne Bank directly using a trusted phone number.

Simple Ways to Help Protect Your Debit Card

A few everyday habits can help you identify suspicious activity and respond quickly:

• Review your account regularly. The sooner you notice a transaction you don't recognize, the sooner you can act on it.
• Take fraud alerts seriously. If you receive an alert regarding your Wayne Bank debit card, respond promptly.
• Complete every prompt. Don't disconnect immediately after indicating that a transaction is fraudulent. Continue listening and follow the remaining instructions.
• Keep your contact information current. Make sure Wayne Bank has your most up-to-date information so important account communications can reach you.
• Be cautious with sensitive information. Never provide passwords, PINs, or online banking login credentials in response to a fraud alert.
• When in doubt, contact us. If you're unsure about an alert or have questions about activity on your account, reach out to Wayne Bank directly.
  
  

Stay Alert. Stay Informed.

Fraud prevention is a shared effort. Wayne Bank monitors debit card activity for potential fraud, while customers play an important role by reviewing their accounts, responding promptly to alerts, and completing the full verification process when an alert is received.

Taking those few extra moments to listen to every prompt can help make sure the process is completed and your debit card receives the appropriate response.

Questions about your account or debit card fraud? Stop by your local Wayne Bank Community Office, call 800-598-5002, or visit wayne.bank.