Important Dates

Please reference these important dates and steps to assist with your transition to Wayne Bank.  All times listed are Eastern Standard Time (EST).  Select a date below to view more information. 

Questions and Answers

FAQs for Presence Bank Customers

• When did my Presence Bank branch officially become Wayne Bank?

As of April 13th, 2026, all Presence Bank branches have officially become Wayne Bank branches, following the completion of the merger. We’re excited to welcome you to the Wayne Bank family and look forward to continuing to serve you from the same friendly locations you know and trust.

A Conversion Guide has been mailed to you to help answer any questions you may have and make this transition as easy and transparent as possible.

• Who is Wayne Bank?

At Wayne Bank, our story began over 150 years ago with a promise to serve, built on trust, resilience, and a bold commitment to our communities. Today, that promise is stronger than ever.

We are proud of our roots in Honesdale and honored by the growth that has brought us into new towns and new relationships across Pennsylvania and New York. Through every era of change, one thing has remained constant: our belief that helping people isn’t just our job, it’s our purpose.

Guided by values like teamwork, enthusiasm, and education, we come to work each day with one goal: to make Every Day Better™ for our customers, neighbors, and one another.

• Why did the banks merge?

The banking environment continues to rapidly change and evolve, and scale has become increasingly important to serve customers effectively, invest in technology, and meet regulatory expectations. This acquisition allows us to grow and offer more opportunities to our customers with better products, services, and branch locations. As banking continues to evolve, joining forces with a like-minded institution allows us to grow responsibly while continuing to serve you with excellence. Wayne Bank shares our commitment to personalized service, community involvement, and local decision-making.

• Who can I contact with my banking questions?

We know there’s a lot of information to take in, but don’t worry, every detail about your account changes can be found in the Conversion Guide. And remember, our team is always here to help.  If you have any questions along the way, please reach out to your local branch.

• Will the staff at my Presence Bank branch stay the same?

Yes. You’ll continue to see the same friendly faces you know and trust at your local branch.  The Presence Bank team you’ve come to rely on will remain right here, now proudly part of the Wayne Bank family.

• Will any of my Presence Bank branches be permanently closing or will there be changes to any of the branch hours?

No. All Presence Bank branches are remaining open, and hours are staying the same.  

•  Who is the President and CEO of Wayne Bank?

The President and Chief Executive Officer of Wayne Bank is James O. Donnelly.

Jim joined Wayne Bank and its parent company, Norwood Financial Corp., in 2022 and brings over 30 years of banking experience. Before joining Wayne Bank, he served as Executive Vice President and Chief Commercial Officer at Bangor Savings Bank in Maine. He holds an MBA from Post University and a BA from the University of Maine at Presque Isle and has completed advanced banking programs at Williams College and Villanova University.

Jim believes deeply in the power of community banking and the important role that Wayne Bank plays in helping local families, businesses, and communities thrive. He often says that Wayne Bank’s greatest strength is its dedicated employees. The friendly, caring professionals who live and work in the same communities they serve.

Under his leadership, Wayne Bank continues to grow while staying true to its roots of personal service, community connection, and everyday better banking.

**Reminder: Wayne Bank Online Banking usernames and passwords are case sensitive. This is a change from the Presence system you may be used to.

FAQs for Wayne Bank Customers

• Why did Wayne Bank merge with Presence Bank?

This merger allows Wayne Bank to expand our community reach and provide more convenient banking access for customers across Pennsylvania all while staying true to what makes us unique: local decision-making, personal relationships, and community support.

By welcoming Presence Bank customers and employees into the Wayne Bank family, we’re growing stronger together.

• Who was Presence Bank?

Presence Bank was a trusted community bank based in southern Pennsylvania, known for its personalized service and strong commitment to the communities it served—values that closely align with those of Wayne Bank. Through this merger, we’ve brought together two organizations that share a common dedication to helping customers and communities thrive.

• Will anything change for current Wayne Bank customers?

No.  There are no changes to your accounts, services, or daily banking. Your account numbers, debit cards, checks, and digital banking will remain exactly the same. You’ll continue to enjoy the same great service from the same friendly faces at your local branch

• Are any Wayne Bank branches changing or closing?

No.  All Wayne Bank branches are remaining open with the same hours and teams. We’ve simply added new Presence Bank office locations, giving you even more convenient places to bank across Pennsylvania.

• When did the merger take place?

The merger was completed on April 13^th, 2026.

• Can I use a Presence Bank branch or ATM?

As of April 13^th, 2026, Wayne Bank customers can use Presence Bank branches and ATMs just like any other Wayne Bank location.

You can continue to use your Wayne Bank branches and ATMs for everyday banking, along with the new Presence ATMs. Presence Bank ATMs are now also part of the MoneyPass® network, giving you access to thousands of surcharge-free ATMs nationwide.

• Who can I contact with questions?

If you have any questions, please reach out to your local branch or contact our Customer Care Center at 1-800-598-5002 (Weekdays 8 a.m.–5 p.m., Saturdays 8 a.m.–12 p.m.).